Become a OneKindWord Place



OneKindWord featured on WTAE Pittsburgh 5:00 news with reporter Bob Mayo.


OneKindWord spotlight on WDUQ Pittsburgh with reporter Erika Beras.


Op editorial written by Executive Director Walter Smith, Jr. PhD titled "Be the Difference" in the Post-Gazette in response to man who hit child at WalMart.


OneKindWord launches its first social marketing venture on Facebook.  Become a fan and follow our growth and progress.


OneKindWord contributors and participants, Giant Eagle and Pittsburgh Zoo & PPG Aquarium honored at the Child Abuse Prevention Month Award Benefit hosted by Family Resources


OneKindWord is a program of Family Resources in Pittsburgh, PA.  It was conceived in early 2000 to change people's attitudes about stepping in to help parents and children struggling in public. Family Resources joined together with Family Communications, Inc. to develop and produce a video designed to teach retail store employees how to positively intervene when they witness parent-child conflict and child safety situations in their stores. Giant Eagle Corporation served as a retail partner throughout the development of the video, and in 2007, the OneKindWord workshop was piloted at the Pittsburgh Zoo and PPG Aquarium. Staff and management there reported that it had increased their confidence and gave them the skills to intervene in these situations. They also reported that there had been an overall change in the internal culture; the environment became a kinder and more respectful place for those employed there. OneKindWord has since expanded into a program comprised of workshops, consultation, additional resources and publications for companies and individuals and the general public. In 2008, Family Resources launched the OneKindWord website, and national initiative.

Click on the link below for more information about OneKindWord.

What is OneKindWord?(PDF)

Values & Beliefs(PDF)

To download a free copy of Adobe Reader, click on the link below.

Get Adobe Reader


Distract the parent's attention away from the child by talking to them. Ask them about anything or compliment them or their child.

- OneKindWord