OneKindWord featured on WTAE Pittsburgh 5:00 news with reporter Bob Mayo.


OneKindWord spotlight on WDUQ Pittsburgh with reporter Erika Beras.


Op editorial written by Executive Director Walter Smith, Jr. PhD titled "Be the Difference" in the Post-Gazette in response to man who hit child at WalMart.


OneKindWord launches its first social marketing venture on Facebook.  Become a fan and follow our growth and progress.


OneKindWord contributors and participants, Giant Eagle and Pittsburgh Zoo & PPG Aquarium honored at the Child Abuse Prevention Month Award Benefit hosted by Family Resources

frequently asked questions

ExpandWhat is OneKindWord?

It's an innovative program designed to give employees of companies and organizations, as well as, individuals, the words and actions to use when they see a parent and child having a difficult time in public. We offer a training program for companies and organizations, presentations for community groups, and support and information for individuals and parents. The main goal of OneKindWord is to support families and keep kids safe by teaching others how to step-in helpfully when they see families having a tough time.

ExpandHow can we bring OneKindWord to my company or organization?

If your company works with the public, then the OneKindWord workshop can improve your customer service and team unity and enhance your existing safety policies. If your company doesn't work face-to-face with the public, you may still want to have a OneKindWord representative come speak to your employees to review the program and improve their ability to manage conflict. Contact us at or call 412-363-1702 ext 1193 for more information.

ExpandWhat is the cost of bringing OneKindWord to my company or organization?

The cost to your company is dependent upon a number of factors. To schedule a meeting or request a proposal, please contact us at or call our staff at 412-363-1702 ext 1193. We do have scholarship money available for those organizations that may not have room in their budget to pay for the workshop costs.

ExpandWhat are some things that I can say that support a parent who appears to be struggling with a child in public?

"It's not easy, is it? Is there anything I can do to help?" is a simple phrase that applies in almost all circumstances where someone appears stressed or frustrated. Anything you say or do should be supportive and helpful. And ALWAYS call for help if things get out of control.

ExpandIs there anything I should NOT say or do when stepping-in?

Kindness is at the heart of OneKindWord, so judgemental and confrontational comments are not helpful or effective. Some things we suggest are: *Do NOT offer parenting advice *Do NOT touch or grab a person that appears angry or upset *Do NOT become confrontational or make nasty or judgemental comments about the parent or their child

ExpandWhat can I do with my child to prevent meltdowns in public?

Although this is not a parenting website, we do offer some resources and web-links for parents and caregivers who want to avoid frustrating and unsafe situations on our Parenting Support and Information page.